The Top 10 CompTIAConnect Videos of 2021

Here are the top 10 videos from CompTIA Connect YouTube channel in 2021. The CompTIA Connect YouTube channel has something for everyone in 2021.
CompTIA produced over 100 videos this year for the channel, including videos on cybersecurity, emerging technologies, solutions selling, and the Teck workforce. Here are 10 of our favorite videos, and expect many more in 2022.
ChannelCon Online 2021 is open!
ChannelCon is always a highlight of CompTIA members and our staff. Even though we were still in virtual mode this time, there was plenty to see, including this video that captured all the afternoon sessions. Highlights included CompTIA Tech Career Academy overview and Evaluate Your Cloud Readiness. How CX and X are Keys for Future Success. How to Get to 100% Engagement at Work: Only 39% of Your Employees (Fully Engaged) and What’s Your CyberIQ? What Every MSP Should Know About Selling Security Solutions. ChannelCon sessions are also available.
The IT Help Desk is evolving
CompTIA research revealed that 46% businesses use both outsourced and internal resources to help desk functions. This has led MSPs to adapt their models to keep up with IT help desk trends. Seth Robinson, senior director for technology analysis at CompTIA shares 2021 data about how help desk has become more strategic to businesses in this video from our Trend Watch Series. Find out how customer experience influences help desk satisfaction, how hybrid environments are shifting help desk processes, as well as what new skills IT pros need to perform higher-level helpdesk duties. Don’t forget the 2021 Help Desk Trends report.
“Worst Feeling you’ll Ever Have”
A special episode of our cybersecurity-focused Shoering Up Security series featuring MJ Shoer, this episode includes an emotional conversation with Jay Tipton, CEO of Technology Specialists, about what it’s like to bear the brunt of a cyberattack on your MSP business. Jay shares his personal experience of being able to survive an attack, from the moment you realize it’s happening, to communicating the news with clients, and updating your business processes. For managed service providers, recovery is not as easy as it seems. Having the right plan and the right help is crucial to overcome technical challenges.
Tech Together: How Emerging Technologies can Safeguard the Food Supply Chain
Blockchain, drones, the internet of things, artificial intelligence, and other emerging technologies can solve almost any business problem. This video was created by several Industry Advisory Councils of CompTIA. It shows how their respective technologies can help keep our food supply chain safe. From drones monitoring crops from above, to IoT sensors tracking temperature during transportation, to AI analyzing raw information to produce alerts, and blockchain keeping a complete record of all the events.
Cybersecurity with Hannah Lloyd: Master your MSP’s Growth
In 2021, cybersecurity was a very popular topic in all of our YouTube videos. It’s a good reason. There are always new threats and risks that all businesses face. MSPs must incorporate cybersecurity services into their growth strategies. This episode of Pound for Pound is hosted by Tracy Pound (chairwoman of CompTIA’s board of directors) and Hannah Lloyd (VP of channel sales at inSOC) to discuss how to add more high-level cybersecurity services.
MSPs Must Focus on Cybersecurity
Carolyn April, senior director for industry analysis at CompTIA, was the other co-host of our TrendWatch series. She shared data from the 2021 trends in managed services survey in this episode. This data detailed how and why MSPs need to improve their cybersecurity capabilities in order to remain competitive and protect their customers. Three key points: Why MSPs should add security offerings to the portfolio; why MSPs have been attacked by cyber criminals; how to effectively address their cybersecurity posture to mitigate cyber security threats; and the business opportunity that comes with becoming a managed service provider (MSSP).
Privacy Law and Your Te