New exam structure for Dynamics 365 certifications in customer engagement apps
Microsoft recently simplified the requirements for Dynamics 365 certifications and training. Microsoft recommends that you pass Exam PL-200, Microsoft Power Platform Functional Consultant, before you can earn a Dynamics 365 certification. However, this is no longer a requirement. This article will discuss Dynamics 365 certifications and training.
About Dynamics 365 certifications to customer engagement apps
Dynamics 365 is part of Office 365 collaboration tools and productivity tools. Microsoft 365 is designed for you to achieve more with innovative Office apps and intelligent cloud services. It empowers teams to be creative and work together safely.
Dynamics 365 certification and training for customer engagement apps is ideal for professionals who are familiar with business operations, customer relations management (CRM), IT through work experience, and business operations. It validates their extensive exposure to Dynamics 365 customer engagement capabilities and enhances their career path.
This certification is beneficial for professionals in many roles and at different career stages. Here are some examples.
IT professionals who wish to have a better understanding of the applications they use
Business stakeholders who are proficient in Dynamics 365 and wish to obtain certification as a testament of their knowledge
Developers who wish to show their knowledge of CRM and business processes
Recent graduates, students, and professionals who want Dynamics 365 customer engagement capabilities to help them move up the ladder.
Details about the new exam structure
You will still receive the certification if you have passed the MB-220 Microsoft Dynamics 365 Marketing Functional consultant exam, MB-220 Microsoft Dynamics 365 Marketing Functional Consult exam, MB-220 Microsoft Dynamics 365 Customer Service Functional Advisor exam, MB-220 Microsoft Dynamics 365 Marketing Functional Specialist exam, MB-220 Microsoft Dynamics 365 Customer Service Functional Coordinator exam, MB-220 Microsoft Dynamics 365 Customer Service Functional Consulting exam, MB-220 Microsoft Dynamics 365 Customer Service Functional Expert exam or MB-240 Microsoft Dynamics 365 Field Service Consultant exam. It expires on July 28, 2023.
If one of these certificates is still in force on July 28, 2023, the expiration date will be extended.
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Microsoft Certified: Dynamics 365 Marketing Functional Advisor Associate
Microsoft Certified: Dynamics 365 Customer Services Functional Consultant Associate
Microsoft Certified: Dynamics 365 Field Service Functional Advisor Associate
If you have one of the above certifications and did not renew it, Microsoft will issue a reissued certification on July 28, 2022 as a one-time update. Your certification expires July 28, 2023. Please renew it before that date.
Your limited Microsoft Power Platform skills will be assessed in the upgraded MB-220 and MB-220 exams. The skills you are measured will assume that your Microsoft Power Platform skills are not covered on the exam. Microsoft recommends that you pass Exam PL 200 before you take any of the customer engagement app exams. To ensure that you are prepared to take the exam, make sure to review the “skills measured” document.
If you have passed the PL-220 exam, but not the four other exams mentioned in this article your Microsoft Certified: Power Platform Functional Consultant Associate certification will remain valid. To verify the renewal date and view any changes to your transcript, visit your Microsoft Learn profile.
This Dynamics 365 training and certifications are for you if you are a business stakeholder or functional consultant at the beginning of your career, or a student who wants to expand your knowledge about the customer engagement apps in Microsoft Dynamics 365. For more information on Dynamics 365 certifications and training, or other related certifications, please visit our Microsoft training page.